Complaining about complaints

Do you support or care for an adult family member with learning disabilities?

Have you made a complaint to their local authority adult social care team?

If so we want to hear from you.

Image Caption

We are a team of researchers at Manchester Metropolitan University.

We want to understand how family members of adults with learning disabilities experience local authority adult social care complaint processes. We are looking for people to talk confidentially about their experiences of making a complaint to their local authority (council) about their family member’s care or support.

We want to develop a set of resources to help local authorities (councils), social care professionals and students better understand what it is like to raise a complaint.

Are you a family member of an adult with learning disabilities who has made a complaint to their relatives adult social care department?

or,

Are you a local authority member of staff who has experience of receiving, handling or managing complaints from family members regarding adult social care?

If so and you would be willing to talk to a researcher about your experiences we would love to hear from you. Please email f.ribenfors@mmu.ac.uk

For more information:

email: f.ribenfors@mmu.ac.uk

Visit our website: https://complaingaboutcomplaints.my.canva.site/complaints/

Join our mailing list: https://forms.office.com/e/GGPnUgGVPC

EthOS ID: 81928